OPOrent Lda.


Values in Euros. VAT included.

Excess: Responsibility of damages in the vehicle when is customer’s fault.

CDW: Collision Damage Waiver.

TLW: Tires, Locks and Windows.

PAI: Personal Accident Insurance.

SuperCDW doesn’t cover damage to tires, locks and windows.

All insurances are invalid while under the influence of alcohol, drugs, driving over the speed limit or if the incident is not reported by the police authorities.


Vehicles are provided with a level of fuel written down on the rental agreement.

Customer must return the same amount of fuel.

Each 1/8 of tank difference in fuel costs:

Groups Price per 1/8 tank less
A,B,C1,D,E,F,J1,J2 € 10
H1,L1,M € 15


Group Excess Excess w/ CDW Excess w/ SCDW
A (MDMR) € 10 000 € 1 000 € 0
C1 (EDMR) € 12 000 € 1 200 € 0
D (EDMD) € 14 000 € 1 200 € 0
E (CDMR) € 19 000 € 2 000 € 0
F (CWMD) € 24 000 € 2 000 € 0
H1 (SVMR) € 30 000 € 3 200 € 150
J1 (EDAR) € 13 000 € 1 200 € 0
J2 (CDAR) € 19 000 € 2 000 € 0
L1 (FVMR) € 30 000 € 3 200 € 150


1 - AIM

OPORENT – Automóveis de Aluguer, Lda, hereinafter called lessor, leases the vehicle, identified in the particular conditions of this contract (hereinafter only contract) to the customer identified in the first clause of special conditions (hereinafter called the lessee), with the following terms and conditions.


  1. The lessee declares that the vehicle was received in proper conditions of use and cleaning, with accessories and documents, mentioned in the contract and the enclosed verification document designated “check out”, pledging to return it in the same condition which was received, at the place and date designed in the contract.
  2. In case the vehicle is used in violation of the contract, the lessor may terminate the contract, with mandatory return of the vehicle by the lessee at the indicated location, otherwise and by the law, the vehicle will be removed from the lessee at his expense.
  3. If the lessee wishes to extend the rental period, must go to one of the lessor premises to celebrate new contract, subject to approval.
  4. The lessor is not liable to the lessee or any passenger for loss or damage to property left in the vehicle either during the rental period or after it.

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  1. The lessee must take care of the vehicle, ensuring that it is properly locked in a secure location when not in use, refueling it with proper fuel, as well as connecting and using with diligence any security device installed on the vehicle.
  2. The lessee agrees not to use the vehicle in the following situations:
    1. To transport passengers or goods in violation with the law;
    2. For Sporting events or training, whether they are official or not;
    3. By any person who is under the influence of alcohol, drugs or any other substance which directly or indirectly reduces their perception and responsiveness;
    4. By persons holding a driving license for less than a year, and people who are not authorized drivers (not identified in the contract);
    5. Out of the Portuguese territory, unless with specific permission from the lessor;
    6. For placement of any advertising endorsements, political or commercial or other equivalent, without prior written permission of the lessor;
    7. For paid transport of passenger or goods, in sublease, loan or transfer without prior permission of the lessor.

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In case the vehicle suffers some damage, repairs can only be made by prior arrangement with the lessor.

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  1. The lessee can hire the following services:
    1. Super CDW – covers all damage to the vehicle (except damages on tires, locks and windows) and total or partial theft, not being the lessee liable to pay any deductibles or being subject to payment of reduced deductible;
    2. CDW – covers all damages caused to the vehicle in event of an accident, with the lessee being subject to pay a variable excess according to the type of vehicle and in accordance with the amount mentioned on the form which is part of this same contract;
    3. TW – covers vehicle theft;
    4. PAI – personal accident covers the driver up to 1.500,00 € (one thousand and five hundred euros) in case of illness or hospitalization and 15.000,00 € (fifteen thousand euros) in case of death or disability;
    5. TLW – covers damages to tires, locks and windows of the vehicle, not being the lessee liable to pay any deductible.
  2. The lessee undertakes, in the event of an accident, to take the following procedures:
    1. To inform the lessor and the police of any accident, theft or any other issues, within 24 hours;
    2. Obtain the names and addresses of persons involved and witnesses;
    3. Not leave the vehicle without taking the appropriate measures to protect and safeguard the same;
    4. Not take any responsibility or plead guilty in case of accidents which can result in liability for the lessor;
    5. Immediately contact the rental company providing it with a detailed accident report including accident declaration raised by the police.
  3. Only the lessee and/or authorized drivers can benefit from the coverage of the Super CDW, CDW, PAI and TLW.
  4. Even if the lessee subscribes the Super CDW coverage, all damages arising from the misuse of the vehicle, are of his sole responsibility.
  5. In case of accident due to over speeding, negligence, driving under the influence of alcohol, narcotic drugs or consumption of any product that reduces driving ability, the lessee will be responsible for all repair costs and compensation for the time stoppage of the vehicle involved, even if Super CDW and/or CDW has been subscribed.
  6. The vehicle is only covered by Super CDW and/or CDW during the period agreed on the contract, unless there is an extension of the contract in accordance with these general conditions, declining the lessor any liability for injuries caused or likely to be caused by the lessee beyond the rental period, being the lessee the sole responsible.

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  1. The lesse is expressly obliged to pay to the lessor the amounts in due for this contract as soon as it is requested, namely:
    1. The price payable for the rental of the vehicle, depending on the rental period and its mileage calculated according to the rate specified in the contract;
    2. Any and all costs related to the elimination of the excess, personal cover, collision cover, collision and rollover, theft coverage and any other costs incurred in accordance with the rates contained in the particular conditions of this contract;
    3. All taxes and fees levied on the rental of the vehicle or the amount fixed by the lessor for reimbursement of such taxes;
    4. All costs incurred by the lessor arising from collecting payments owned by the lessee as a result of this contract.
  2. Any invoice not paid when due shall be increased by interest at maximum rate permited by law.
  3. In case of accident the lessee shall pay to cover administration costs to the respective process 100,00 € (one hundred euros), plus VAT.
  4. The lessee, to ensure the fulfillment of the obligations under the contract, shall deposit in debit on the credit card, the amount referred to in the rental agreement, expressly authorizing the lessor to fill the credit card and charge the amount due.

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Should the lessor be notified as a result of an offense or unlawful conduct committed by the lessee, to uniquely identify the same, the lessee is obliged to pay an administrative fee of 20,00 € (twenty euros) plus VAT, by information provided to those entities.

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The parties agree that the addresses given in the contract are the ones to use for any contacts, especially to the purpose of notifications.

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The lessee acknowledges that all clauses of this agreement have been timely and expressly communicated and explained, and thet it was aware of them by signing this contract.

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  1. The lessee must provide at the beginning of the contract his personal data and the driver(s) of the vehicle for the purposes of their identification, expressly authorizing the lessor to process the details in a computerized system.
  2. The lessor is the entity responsible for the processing of Personal Data supplied under the contract.
  3. According to the Law n.º 67/98, from 28th October, Portuguese Law on Protection of Personal Data, is guaranteed to issuers, their leaders and/or named users access to personal data for the purpose of rectification, update or modification.
  4. The lessee authorizes that its personal data to be communicated to ARAC (Association of Car Rental Companies) for inclusion in a database in case contract breach. The query can be made at the entity responsible for processing the data.
  5. The lesse acknowledges that the vehicle is equipped with a geolocation device (GPS) that can be activated in case of contract breach.

Informação ao consumidor ao abrigo do disposto no artigo 18.º da Lei n.º 144/2015

Information to the consumer according to the law 144/2015, article 18º

Em caso de litígio o consumidor pode recorrer a uma Entidade de Resolução Alternativa de Litígios de consumo:

In case of dispute the consumer may resort to an Alternative Consumer Disputes Resolution Entity:

Centro de Arbitragem de Conflitos de Consumo de Lisboa


Rua dos Douradores, nº 116 - 2º 1100-207 Lisboa

Telefone: 218807030

Fax: 218807038

Correio Eletrónico: director@centroarbitragemlisboa.pt; juridico@centroarbitragemlisboa.pt

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral


Rua Capitão Alfredo Guimarães, 1 4800-019 Guimarães

Telefone: 253422410

Fax: 253422411

Correio eletrónico: triave@gmail.com

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)


Rua D. Afonso Henriques, 1 4700-030 Braga

Telefone: 253617604

Fax: 253617605

Correio eletrónico: geral@ciab.pt

Av. Rocha Paris, 103 4900-394 Viana do Castelo

Telefone: 258809335

Fax: 258809389

Correio eletrónico: ciab.viana@cm-viana-castelo.pt

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo


Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide 1099-032 Lisboa

Telefone: 213847484

Correio eletrónico: cniacc@fd.unl.pt

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra


Av. Fernão Magalhães, N.º 240, 1º, 3000-172 Coimbra

Telefone: 239821690

Fax: 239821690

Correio eletrónico: geral@centrodearbitragemdecoimbra.com

Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve


Ninho de Empresas, Edif. ANJE – Estrada da Penha, 3º andar, sala 26 8000 Faro

Telefone: 289823135

Correio eletrónico: apoio@consumidoronline.pt

Centro de Informação de Consumo e Arbitragem do Porto


Rua Damião de Góis, 31, Loja 6 4050-225 Porto

Telefone: 225508349 / 225029791

Fax: 225026109

Correio eletrónico: cicap@cicap.pt

Mais informações em Portal do Consumidor www.consumidor.pt – More information at Consumer Portal www.consumidor.pt

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